Returns & Exchanges

At Toobas.pk, we strive for perfection in every customized gift; however, if your order is damaged or incorrect, we offer a hassle-free 7-day return and exchange policy. Please note that personalized items can only be returned if there is a manufacturing defect or a printing error on our part.

1

Contact Support

Reach out to our customer service team via WhatsApp or email within 7 days of delivery, providing your order number and photos of the defect.

2

Verification Process

Our quality assurance team will review your claim within 24-48 hours to verify the issue against the original design specifications.

3

Package Your Item

Once approved, securely pack the unused item in its original packaging including all tags and accessories to ensure it is not damaged during transit.

4

Resolution

Choose between a free replacement of your customized gift or a full refund issued to your original payment method or bank account.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing